Chapter 7 Margin Notes

General Note: This chapter, and Chapter 8, present two topics that are closely related: eBusiness and eCommerce. As you read through each chapter, try to keep the differences straight--I know I had some problems.

Page 240, Forex Capital Markets. Needless to say, after our midterm, you know it's a good idea to read the case studies.

Page 243, Figure 7.2. You know what I think of these figures!

Page 244, IBM and Apple. Check it out.

Page 244, CRM. CRM is a big buzz-word these days.  Check out this topic---I find it very interesting. As is the case with any really good technology, there are failures. Take note of them on Page 248.

Page 248, Boise Cascade: Success in Customer Service. Check it out.

Page 249, Gevity HR and Check it out.

Page 249, ERP. Enterprise Resource Planning (ERP) is a big movement in the business world today. Be familiar with the term, and keep reading to ensure that you really understand what it is. In particular, take note of the Failures in ERP on Page 253.

Page 250, Colgate-Palmolive: The Business Value of ERP. Don't skip this part.

Page 253, SCM: The Business Network. Be sure you understand what Supply Chain Management is. How many days does it to take for breakfast cereal to get from a factory to the supermarket?

Page 255, Moen Inc: Web-enabling the Supply Chain. Be sure to read this.

Page 256. Electronic Data Interchange. An old method for sharing data.

Page 259, Figure 7.16. This is the essence of Enterprise Application Integration. It's an ideal that is being pursued.

Page 259, Dell Inc.: Enterprise Application Integration. Having just purchased two PC's from Dell, I was very interested in reading this. I've heard of WebMethods software---but have never used it.

Page 263, Enterprise Collaboration Systems. Ways for people to work together in business. Enterprise Collaboration means that all parts of the business Enterprise can communicate freely with one another, sharing information that can be crucial to the ongoing health of the company.

Page 263. Tools for Enterprise Collaboration. Check these out! Have you ever attended an Electronic Conference? Have you ever used Collaborative work management tools?

Page 264, General Electric Co.: Committed to Enterprise Collaboration. Check it out.

Page 264, Figure 7.20. Check this out---unlike some of the other figures in the book, this one is very good!

Page 266, Functional Business Systems. This section is pretty important (but a bit boring), so make sure you have the stamina to get through it.

Page 266, Marketing Systems. The various types of Marketing Systems, while interesting, is a bit of an overkill here. Browse through these.

Page 267, Yahoo, Google, and Chrysler. Even though you may not be assigned the case study to do, you should be reading it.

Page 272, Manufacturing Systems. The various types of Manufacturing Systems, while interesting, is a bit of an overkill here. Browse through these, although I've always been a big fan of CAM (Computer-aided manufacturing).

Page 274, Human Resource Systems. Human Resource (HR) systems are big these days.

Page 276, Accounting Systems. All Business majors should understand these systems--do you? Don't forget, Information Systems were originally under the supervision of the Accounting Department.

Page 278, Financial Management Systems. Ditto.

Page 285, Tesco: Applying Lean Logistics to Supply Chain Management. Be sure to read this.